Privacy Policy

General
At Liquid Leisure, we place the highest importance on handling your personal data with respect and confidentiality. Accordingly, Liquid Leisure adheres to all applicable data protection laws and regulations, in particular to the EU General Data Protection Regulation (GDPR). The following privacy policy outlines which data is collected from you and how it is handled. This policy applies to all Liquid Leisure products and services.

We would also like to note the following as regards to the usage of service providers located outside of the European Union: Liquid Leisure’s Booking Systems are offered internationally. Thus, it extends not only beyond the United Kingdom, but also beyond the European Union. We operate worldwide and our users are scattered across this planet. We would prefer to use European service providers for particular services and service offerings, where such providers can deliver the required services at a comparable and competitive price and service level. However, we also wish to be completely transparent. For many of the services that we use there is simply no comparable, acceptable alternative. As a result we therefore employ the use of a range of service providers outside the European Union, in particular from the USA and Australia. We take steps to ensure that measures according to the European Data Protection law are taken and applied so as to guarantee an adequate level of data protection.

For questions about this privacy policy, you can write to us at any time via email (surrey@liquidleisure.com) or by mail:

Liquid Leisure Surrey
ATTN: Privacy
New Road
Shepperton
Surrey
TW17 0QQ

Your personal information
Liquid Leisure collects, processes, and uses your personal information without asking for explicit consent only when this information is necessary for age restrictive activities and for billing purposes. What does this mean for you?
What Information is stored and how is it used?

Information you provide
When booking an activity or completing an activity agreement/waiver for Liquid Leisure, depending on the activity, you may be required to provide the below information:
An email address
Your first and last name
Your gender
Your birthday
Your address
Your postal code
Your city
Your county
Your country
Your phone number
A phone number of a person to contact in case of an emergency

The email address is used to send you notifications concerning your booking(s) for activities made through our activities booking system (Roller). If you subscribe to email marketing messages through our activities booking system, your name and email address will be given to our e-communications provider MailChimp.

Your first name, last name, birthday and gender are used to find you in the Liquid Leisure Booking Systems, and identify you as the holder of a valid ticket. Furthermore, your first name and your last name will be displayed on your personal receipts and if applicable on your release of liability. This information also serves for security reasons. In case of an emergency on the water, we know who you are and who to contact.

Your address, postal code, city, and country are only used to be displayed on receipts & invoices and if applicable on the release of liability.

Your phone number is used to inform you about last-minute cancellations of tickets and events, or any required changes to your booking.

The phone number of a person in case of an emergency is only used if something has happened to you, and we need to notify a person close to you.

Storage of cookies on your computer
Cookies are tiny text files stored on your computer. Most frequently, cookies are stored for the duration of the current session, i.e. until you close your browser, but in some cases they are stored longer than this. Liquid Leisure uses cookies as follows:

Session cookies for identification
When you use Liquid Leisure’s Booking System, Liquid Leisure automatically sets a cookie to recognize your browser (this is called a session cookie). This allows you to complete bookings within 10 minutes without losing the content of your basket. Most browsers accept cookies by default, but it is possible to change your browser settings to refuse all cookies. If your browser is set to refuse all cookies, Liquid Leisure will not function properly. You can delete cookies at any time.

Advertising and analytics cookies
Third-party services are used on surrey.liquidleisure.com for analysis-related purposes and not in the Liquid Leisure Booking System (Roller). Most browsers allow you to deactivate third-party cookies in their settings. You can also choose to deactivate third-party cookies by going to the Network Advertising Initiative site and following the instructions there.

Liquid Leisure uses the following third-party services:
We will not intentionally disclose any personal data or client data that we collect or store on the service to third parties without the consent of the applicable Liquid Leisure user. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process personal data or client data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

We guarantee that we do not collect and process your data for any other purpose than stated in the paragraphs above. This includes that we absolutely refrain from passing on and/or selling your personal data for advertising purposes or other purposes not stated above.

Google Analytics
surrey.liquidleisure.com uses Google Analytics, a web analysis service of Google Inc., (“Google”). Google Analytics stores cookies on your computer which allow you to analyse the surfing patterns of visitors to your website. The information generated by the cookie about your use of this website (including your IP address) will be sent to a Google server in the United States and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to other website activity and internet-related services. If required by law, Google will pass along this information to third parties. Google will also pass along data to third parties for processing, provided this processing is done on behalf of Google. Under no circumstances shall Google connect your IP address with any other data held by Google. If you wish, you can adjust your browser settings so as to refuse cookies. Please keep in mind, however, that if you refuse all cookies, you will not necessarily have access to all functions of this website. By using this site, you consent to the processing of your data by Google as described above, for the aforementioned purpose. If you wish to prevent your IP address from being saved now and in the future, you can do so by installing a browser plug in available here: https://tools.google.com/dlpage/gaoptout?hl=en/
You can find additional information on how Google handles data related to your person in its advertising network here: https://policies.google.com/technologies/ads

Facebook Pixel
What data does the Facebook pixel collect?
The Facebook pixel receives these types of data:
Http Headers – Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.
Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more.
Form Field Names – Includes website field names like ‘email’, ‘address’, ‘quantity’ for when you purchase a product or service.
Find more information about Facebook Pixel here: https://www.facebook.com/business/help/651294705016616

Roller
Roller provide online and POS booking systems for Amusement Parks, Trampoline Parks, Events Companies among other businesses. Find more information here: https://www.roller.software/
Adyen
Adyen is a payments platform to accept payments anywhere, on any device. This is the payment platform used to process card payments online through the Roller booking system. Find more information here: https://www.adyen.com/about
Log information
When you visit a Liquid Leisure booking system, the booking system server automatically saves the information that your browser sends whenever you use the service. The information includes your request, IP address, browser type and language, and the date and time of your request. The information is used solely for analysing and maintaining the technical operation of the servers and network as a whole. It is automatically deleted after 3 months.

The communication between you and Liquid Leisure
Should you have questions, you can contact us at any time via email. We save your message so as to reply as quickly as possible, and to track and improve our support service. Your information will only be used to process your request.

Notification emails
Our notification emails contain links and graphics to help us learn whether you actually read our notification emails. This allows us to improve our service and increase quality control.

Visibility and publicly accessible information
Administrative access to the Liquid Leisure Booking System (Roller)
Roller team members are authorised to access the administrative sections of the system when fulfilling requests by Liquid Leisure and tracking errors. In such cases, they are able to view all parts of the booking system. All members of the Roller team are trained in privacy concerns and the confidentiality of data according to the respective Data Protection Acts.

Data Security Breach Procedures
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your personal data has been compromised, please contact us (surrey@liquidleisure.com).

If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.

Personal Data Disclosure
We will not disclose any personal data without your consent, unless:
We are required by law to do so.
We are obliged to do so to enforce our Terms of Use or the rights of Liquid Leisure.
We make use of third-party services to provide you with Liquid Leisure products or services. In these cases, we may need to share information.

Your Rights
Information
We are happy to give you a summary of all data we have collected from you. This request for information is free of charge and will be processed as soon as it is received. Normally, we deliver such requests via email, but you can also request it to be sent via snail mail. If you want a detailed breakdown of collected data, please let us know precisely which data you would like to learn about. We want to make sure that you are really you and not someone pretending to be you, so we will need a copy or scan of your passport or driver’s license to fulfil a request for information. We only use the scan or copy to check your ID and respond to your request.

Correction, Deletion or Blocking
In accordance with Article 16 and Article 17 of the European Union’s General Data Protection Regulation (GDPR) on the protection of persons with regard to the processing of personal data, you are entitled to request that any data we collect from you be corrected, deleted or blocked from further use in cases that fall under the terms of the article. If you want to delete your data stored with us, please contact us via email (surrey@liquidleisure.com) and we will process your request as soon as it is received.

Lodging a Complaint
In accordance with Article 77 of the European Union’s General Data Protection Regulation (GDPR) every data subject, in our case every customer, shall have the right to lodge a complaint with a supervisory authority, in particular in the member state of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes this regulation.

Consequences of Non-Consent or Revoked Consent
If you do not consent to this privacy policy in whole or in part, now or at a later point in time, you will no longer be able to use our services. In this case, you are required to inform us immediately to delete any unnecessary data.

Changes to the Privacy Policy
We may change our privacy policy from time to time. Your rights, however, will not be reduced without good reason. All changes to the privacy policy will be listed on this page. If the changes are significant, we will announce the change to users (in form of an email notification, for example).

If you have questions or concerns about this privacy policy, you can contact us via email via surrey@liquidleisure.com